Terms of Service.

By accessing creasheeps.com or by entering into a project agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

Creasheeps is a motion design studio operating from Indonesia. We specialize in custom Lottie animations, vector illustration, 3D icons, and motion graphics for product teams worldwide.

We offer the following services, each delivered under a separate project agreement:

• Custom Lottie animation
• Vector illustration and icon sets
• 3D icons and illustration
• Motion graphics

A detailed description of each service, deliverables, and typical turnaround is on our Services page.

Each engagement begins with a written quote or statement of work (SOW) that specifies scope, deliverables, timeline, and price. The quote/SOW, once accepted by you, takes precedence over these general terms for project-specific details.

These Terms of Service govern your use of the website itself and act as a backstop for any matter not addressed in a project quote/SOW.

Payment schedules depend on project size and are spelled out in our Process page. Summary:

• Under $500: 100% upfront before production
• $500 – $2,000: 50% deposit, 50% on delivery
• Above $2,000: 30% deposit · 30% first draft · 40% on delivery
• Retainer / multi-month: monthly invoiced · net 14

All invoices are in USD. Accepted: PayPal and international bank transfer. Invoices are due within 14 days of issuance. Late payments incur a 2% monthly fee. We pause active work after 14 days overdue until cleared.

• Pre-payment: Creasheeps retains all rights to all files (drafts, sources, final).
• On full payment: all delivered files become your property — unrestricted commercial use, including in published products, marketing, and resale of the end product.
• Source files (.aep, .ai, .blend): included by default for Lottie and Motion Graphics. Available on request for other services.
• Creasheeps retains the right to showcase delivered work in our portfolio, case studies, and marketing — unless a portfolio exclusion is agreed in writing before kickoff.

Materials you provide to us (brand assets, brief, references) remain your property. You warrant that you have the right to share them and that they don't infringe third-party rights.

We treat any non-public information you share with us as confidential and use it only to deliver your project. We'll sign a mutual NDA at no extra cost — send your template before the brief, or use ours on request.

To the maximum extent permitted by law:

• Our total aggregate liability for any project is limited to the fees you paid for that project.
• We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits, lost data, or business interruption.
• We are not liable for delays caused by you, force majeure, or third-party services (e.g. CDN outage).

We deliver our work to a reasonable professional standard. The website and any sample content (Lottie placeholders, example case studies) are provided “as is” without warranties of any kind, except as required by applicable law.

We make no warranty that your project will achieve specific business outcomes (app store approval, conversion rates, brand awareness).

• Before Style Direction approval (Step 02): full refund of deposit minus discovery time (typically 1–2 hours billed).
• After Style Direction approval: deposit is non-refundable; we deliver all work-in-progress files.
• Pause: projects can be paused for up to 30 days at no charge. Beyond 30 days, the project is closed and a new kickoff fee may apply to resume.

These terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved through good-faith discussion. If that fails, the courts of Jakarta, Indonesia have non-exclusive jurisdiction — unless a project agreement specifies otherwise.

We may update these terms occasionally. Material changes will be announced on this page and take effect 30 days after publication. Continued use of the site or services after that date constitutes acceptance of the revised terms.

Questions about these terms? Email [email protected].